The following payment instructions are only for clients that have already formally enrolled in the program by making their first payment.

Please click on one of the links below. PAYMENT ADDRESS ELECTRONIC FUNDS TRANSFER

PAYMENT ADDRESS After making the first payment all subsequent payments should be mailed to: Revive Credit Counseling 5103 Pegasus Court, Suite L Frederick, MD 21704 VERY IMPORTANT 1.All payments must be made payable to "Revive Credit Counseling". 2.Revive Credit Counseling will not accept cash or personal checks as payment. 3.Revive Credit Counseling gladly accepts certified checks, money orders, and bank checks. Please see instructions below. 4.Please make sure you clearly print your name and social security number on all payments.

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ELECTRONIC FUNDS TRANSFER Revive Credit Counseling can have your monthly payments electronically withdrawn from your bank account. This process is called Electronic Funds Transfer or EFT. Before enrolling, we would like you to read the following "Frequently Asked Questions". If you would like to enroll in the EFT program, there is a button at the end of this section that will link you to the appropriate form. You must print and complete the forms and fax it back to Revive Credit Counseling. EFT Frequently Asked Questions When a counselor sets up an EFT at the onset of the program, how long does it take to get started? If your account was set up on EFT by your counselor, the second payment and all future payments will be withdrawn from your checking account on the date you requested. How long will it take to set up an account on the EFT program when it is set up through customer service? Once you fill out the required paperwork we will process your EFT within 72 hours. What dates are EFT payments pulled? EFT’s are pulled on the date you specified when you first joined the program. Your creditor due dates should be 15 days after your EFT is pulled. Can a due date be changed once the EFT is established? You may change your due date but you must be aware that in doing so you may have to change creditor due dates. If this is not done you may incur late fees from your creditors. Your creditor due date should be 15 days after the EFT debit date. Please be aware if you change your EFT date it might cause a delay or loss of APP benefits. What happens if a payment is returned for insufficient funds? If your EFT payment is returned twice in a row, we will not attempt to withdraw the funds again. You will need to contact customer service to reestablish the EFT. Does the client get charged for insufficient funds? Insufficient funds for EFT payments are the same as bouncing a check. Your financial institution may assess a fee. Revive Credit Counseling will charge a $15 insufficient funds handling fee. This fee will be added to your next EFT debit. What if I want to stop the EFT program or need to change the bank information? To stop an EFT or change bank information, we must receive an updated kwik pay form along with a copy of a voided check reflecting the new account info at least 3 business days prior to the date the funds are to be transferred. To expedite your request, please fax the information to 1-800-861-2267. What if I want to increase/decrease the amount of the money you deducted from my account? If you want to change the amount of money deducted from your account, you must call Customer Service 3 business days prior to the date the money is scheduled to be debited. If you are increasing a creditor's payment per their request and you have missed the EFT due date for the current month, send the increased funds directly to the creditor for that month only. Call Customer Service to increase your EFT payment for the following month. Example: Your EFT will be debited within 3 days and you received a letter to increase Creditor A from $20 to $25. Send Creditor A $5 directly for the current month and call Customer Service to have EFT increased by $5 for the following month. Can I pay an account(s) off through EFT? Accounts can be paid off through EFT. You must call 3 business days prior to the EFT due date to increase the amount deducted from your account. After the increase payment has been deducted, it is important that you call Customer Service to adjust your payment back to the regular payment amount. Is there a minimum payment required for EFT? No.

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