IMPORTANT - READ CAREFULLY

Please be sure to read your information package that we mailed to you. During the 30-90 day negotiation period, the proposed payment suggested by your counselor may not meet the minimum requirement of your creditors. We encourage you to pay your creditors the difference of the proposed payment and the minimum payment on your statement during the negotiation period. Once your proposal is accepted by your creditor, this will not be necessary.


To view your proposed payment amounts, please click here


Our program is, in part, a self-help program and we depend on you to take an active role in making the program a success. Telephone calls from your creditors are an indication that adjustments need to be made on your account. If your creditors are calling, it is your responsibility to assist us in determining the root of the problem as a measure of ensuring that program benefits are applied. Failure to follow up with your creditors may lead to program benefits not being applied, which may cause your balances to increase. In many cases this involves you calling your creditors to determine the reason why you are being called or why your statements due not reflect program benefits.

Following is a list of reasons why your creditors may be calling and how you can assist in stopping the calls:

• Your creditors have not received a scheduled payment - If you have been making timely payments through our program and your creditors are calling, you may need to adjust your due date with them. Your creditor due dates should coincide with our disbursal date which is usually 6 business days after we receive your payment. These payments should post within 15-20 business days after you made your payment to us. Call your creditors and advise them of payment disbursal dates and amounts based on the information that is provided for you on our info link. If they have not credited payments that were sent to them, the payments may still be in transit or they may be in the process of posting them to your account.

• Your Creditors did not accept or process your proposal - When you speak to the creditor, if they did not process a proposal and need another one or if it was denied, please contact us so we may adjust your account and/or send a new proposal. Try to get a fax number from your creditor so we may expedite the proposal acceptance process.



• It is normal to receive calls from your creditors after making your first payment. Refer them to Revive Credit Counseling's Creditor Service number: 1-800-317-6986. Revive Credit Counseling will confirm that you are enrolled in the program.



• Negotiation Period - After you enroll by making your first payment, the initial 30-90 day period is considered the negotiation period. Your creditors will not receive payments from us until you make a second payment to the program. Your creditors want to see evidence of commitment to the program. It is important that your second payment is made on time or your creditors may not accept your proposal. At the end of the negotiation period (30 - 90 days after your first payment), we encourage you to call your creditors to ensure that they processed and accepted your proposals. Some creditors may not re-age your account (bring your account back to a current status) until your proposal has been accepted and you have made three consecutive payments.

It is very important to remember to monitor your monthly statements to ensure you are receiving the appropriate benefits.